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Why Can’t I See My Classes?

If you’re logged into your Edge Factor account and don’t see any classes listed, there are a few possible reasons why this might be happening.

1. You haven’t created or been added to a class yet

If you’re an instructor and haven’t created a class, your classroom area will appear empty. To create a class:

  • Go to the Workspace section in the left-hand menu

workspace2

  • Click “+ Add Class” and follow the steps

create a class

If you're a student, your teacher must add you to a class. If you don’t see anything listed, check in with your instructor.

2. You have two user accounts

Sometimes users are set up with two different email addresses (for example, one account with @edgefactor.com and another with @k12.edgefactor.com). This can cause confusion or prevent you from seeing the correct classes.

If you think this applies to you, email us at support@edgefactor.com and we’ll merge your accounts.

3. Your user account hasn’t been given “Instructor” access

If you're an educator but don’t see any classes or tools to manage content, you may not have the correct role assigned.

Check the top-right corner of the platform — you should see your school or district name listed under your profile.
If not, it likely means your account isn’t properly linked to your school as an instructor.

Please contact support@edgefactor.com, and we’ll update your role accordingly.

4. Your membership may have expired

locked content

If your school or district’s Edge Factor membership has expired, you won’t be able to view or manage classrooms.

If you notice lock icons on content or can't access key features, your account may be on a free or expired plan.

Contact sales@edgefactor.com and our team will help confirm your membership status.

5. You’re logged into the wrong account

Make sure you're using the correct email and login method (Google, Clever, etc.). If you're logged in with a personal email instead of your school email, your classes won't appear.

6. There’s a technical issue with your browser

Sometimes browser extensions or settings can interfere with class loading. Try:

  • Refreshing your browser

  • Switching to Google Chrome or Mozilla Firefox

  • Clearing your cache or disabling extensions

  • Logging out and back in

Still need help?

If none of the above solutions work, don’t worry — our Support Team is here to help.
Please email support@edgefactor.com and include:

  • Your full name

  • The email address you're using

  • Your role (educator, student, or admin)

  • Your school or organization name

We’ll get back to you as soon as possible!