Why Can’t I Log In? (Login Error Troubleshooting)

Check the Website Address

Make sure you are logging in from the correct URL:
www.edgefactor.com
Verify Your Email (Username)

Your email address is your username. Double-check for typos when entering it.
Double Check Your Password
- If this is your first time logging in, your default password might be:
  Welcome!23 (case-sensitive)
- If you’ve changed your password and don’t remember it, click "Forgot Password?" on the login page to reset it.

Still Getting an Error?

If the steps above didn’t help:

Try clearing your browser cache and cookies.
Switch to a different browser like Google Chrome or Mozilla Firefox.
Make sure pop-ups are enabled.
If your school uses Google SSO, try logging in with your Google account instead.

Contact Us for Help

If you're still stuck, we're here to help:

Chat with us using the Live Chat icon at the bottom right of the screen (no login needed)
Email us at support@edgefactor.com

If you're having trouble logging into your Edge Factor account, try the following steps: