Support Services

Edge Factor's Support team is here to help our members learn how to use the platform, share best practices, and walk this road together 🤗. Here's how you can receive Support.

1. Help Desk

If you're reading this article you've found our help desk! Here you can find articles and tutorial videos showing how to best use the functionality on the Edge Factor platform. User the search bar above ^ to find an answer to your particular question.

2.  Live Chat

Can't find an article or an answer to your question? Click on on the chat icon in the bottom right and one of our Support team members will answer your question shortly (you don't need to be logged into the platform). Live Chat is available Monday through Friday between 8AM and 4:30PM (ET).


3. Webinars

Looking for a quick overview of the platform? Sign up for an upcoming webinars:

4. Email

You can always email us at and we will respond to you as soon as possible.

5. Call Us

For urgent requests, or to make a purchase, you can call the Edge Factor team at (716) 805-EDGE (3343). 

6. Follow us on Social Media: