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Support Services

Edge Factor's Support Team is here to help you succeed! Whether you're just getting started or looking to dig deeper, we’re here to guide you, answer questions, and share best practices for using the platform effectively.

1. Help Desk

The Edge Factor Help Desk is your go-to resource for step-by-step articles and tutorial videos on how to use the platform.

Use the search bar in the help center to find answers to your specific questions — from setting up classes to assigning content.

2. Live Chat

Click the chat icon in the bottom right corner of the screen to speak with a Support Team member in real time — no login required!

Live Chat Hours:
Monday–Friday | 8:00 AM – 4:30 PM (ET)

LiveChat

3. Webinars

Looking for a walkthrough or quick overview of the platform?
Join one of our live webinars to see how Edge Factor works and get your questions answered.

Sign up at: offers.edgefactor.com/webinars

4. Email Support

You can always email us at support@edgefactor.com
We respond as quickly as possible to help troubleshoot issues or answer questions.

5. Call Us

For urgent issues, feel free to give us a call: (716) 805–EDGE (3343)

 
Need help with a specific feature? Use the Help Desk search bar or reach out via chat — we’re here to support you every step of the way!