Live Chat

Whether you’re logged into your account or just visiting our site, our chatbots and team are here to help.

Where to Find It

• Look for the chat bubble icon in the bottom-right corner of any Edge Factor webpage.

  

Chatbot Support

• Different chatbots may appear depending on which page you're on.

  • Some bots assist with platform features (e.g., how to assign content).

  • Others help with content navigation or answer general questions.

• The chatbot will guide you with prompts and questions to try and provide the right solution.

  

• If you need additional help, type “help” or select the “Get Help” option at any time.

  

Create a Support Ticket

If the chatbot can’t solve your issue or you want human assistance:

• You can report an issue and automatically generate a support ticket.

  

• One of our support team members will follow up with you directly.

Support Hours

Our live support team is available:
Monday – Friday | 8:00 AM – 5:00 PM (ET)

If you need help outside of those hours, no worries!
Email us at support@edgefactor.com and we’ll respond as soon as possible.