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I'm Not Getting an Email Verification...

If you're trying to create a new Edge Factor account but haven't received the email verification, don’t worry, here are a few common reasons this may happen and how to fix it.

Why You Need to Verify Your Email

We ask for email verification to:

  • Ensure your email address is valid

  • Allow us to send important notifications like password resets, assignment updates, and account alerts

  • Protect users by avoiding email bounces and spam issues

Troubleshooting Steps

  1. Check for Typos

    1. It’s easy to accidentally mistype your email address. Double-check the email you entered and try again.

  2. Check Your Spam/Junk Folder

    1. Sometimes our emails get filtered into your spam or junk folder. Look for a message from Edge Factor and, if found, mark it as “Not Spam”. Then enter the code to complete your account setup.

  3. Your Email May Be Blocking External Senders

    1. If you're a student using a school-issued email, your district may be blocking external messages

    2. Ask your teacher or IT team to whitelist emails from @edgefactor.com.(Edge Factor does not send marketing emails to students.)

    3. Alternatively, your teacher can create an account for you directly through their educator login.

Still Not Receiving It?

If you've tried all the above and are still having trouble, reach out to us — we're happy to help.

Contact: support@edgefactor.com