Are there Recommended Browsers?

These browsers are tested regularly with all of our platform updates to ensure full functionality and compatibility.

Supported Browsers:

• ✅ Google Chrome (latest version – recommended)

• ✅ Mozilla Firefox (latest version – recommended)

• ⚠️ Microsoft Edge and Safari (generally work but not officially tested)

• ❌ Internet Explorer is not supported and should not be used.

Why this matters:

Using a supported and up-to-date browser ensures:

• Smooth video playback

• Proper display of platform features

• Fewer technical issues when assigning content or tracking student activity

Troubleshooting Tip:

If you're experiencing any issues on Edge Factor:

1. Try accessing the platform using a different browser.

2. Check if any browser extensions, plugins, or pop-up blockers may be interfering with how pages load.

3. Make sure your browser is updated to the most recent version.

Still having trouble? Reach out to our support team at support@edgefactor.com — we’re happy to help!