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How to Add Users

Need to create Edge Factor accounts for educators or students at your school? As an Account Administrator, you can manually add users or request a bulk upload for large groups.

 

Note: Only users with the Account Administrator role can add or manage users.

How to Add a User Manually:

  1. Click the gear icon (⚙️) in the left-hand menu to open Settings.
  2. Select your organization from the list.

    settings - my org
  3. Navigate to the Users tab.

    deleteremove users p2
  4. Click the + User button.

    add a user
  5. In the pop-up window, enter the following details:
    1. Email address (this is also the username)
    2. First name
    3. Last name

      create a user
  6. If the user already has an Edge Factor account, you’ll see a red warning message below the email/username fields. This means their email is already registered.

    user exists
  7. Select a user role:
    1. Administrator
    2. Instructor
    3. Learner

      user role
  8. Select the Premium Membership product to ensure full access to content and features.

    add to product
  9. Click NEXT, then click FINISH to complete the setup.

The user account is now active!

They will receive a temporary password: Welcome!23, and will be prompted to reset it on first login.

Need to Add Multiple Users?

If you have several users to add, we recommend requesting a bulk upload:

  1. Email support@edgefactor.com

  2. Request the Bulk Upload Spreadsheet Template

  3. Fill out the form with your users’ details and send it back to our team

  4. We’ll handle the rest!

Have questions or need help managing users?
Contact our support team at support@edgefactor.com — we’re here to help!