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How to Add Users

Need to create Edge Factor accounts for educators or students at your school? As an Account Administrator, you can manually add users or request a bulk upload for large groups.

 

Note: Only users with the Account Administrator role can add or manage users.

How to Add a User Manually:

  1. Click your Organizations Icon on the left-hand menu to open Settings.

    my org - settings-2
  2. Select Manage Users from the list.

    my org - manage users
  3. Navigate to the Users tab.

    my org - users
  4. Click the + User button.

    my org - add new user
  5. In the pop-up window, enter the following details:
    1. Email address (this is also the username)
    2. First name
    3. Last name

      my org - create a new user model
  6. If the user already has an Edge Factor account, you’ll see a red warning message below the email/username fields. This means their email is already registered.
  7. Select a user role:
    1. Administrator
    2. Instructor
    3. Learner

      my org - new user - role choice
  8. Select the Premium Membership product to ensure full access to content and features.

    my org - new user - add to product
  9. Click NEXT, then click FINISH to complete the setup.

The user account is now active!

They will receive a temporary password: Welcome!23, and will be prompted to reset it on first login.

Need to Add Multiple Users?

If you have several users to add, we recommend requesting a bulk upload:

  1. Email support@edgefactor.com

  2. Request the Bulk Upload Spreadsheet Template

  3. Fill out the form with your users’ details and send it back to our team

  4. We’ll handle the rest!

Need Help?

Have questions or need help managing users?
Use the chat icon in the bottom right corner or email us at support@edgefactor.com